Privacy Policy
Last updated: 10 February 2026
Introduction
Easytradescrow ("Company", "we", "our", "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you visit our website at https://easytradescrow.com (the "Service") or use our escrow services.
This Privacy Policy forms part of your agreement with us, together with our Terms and Conditions. By using the Service, you acknowledge that you have read and understood this Privacy Policy. If you do not agree with it, please do not use the Service.
We handle personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles.
What Is Personal Information
Personal information is any information or opinion about an identified individual, or an individual who can reasonably be identified, whether or not the information is true and whether or not it is recorded in a material form.
Information We Collect
The types of personal information we collect depend on how you interact with us. This may include:
- Identity and contact details, such as your full name, date of birth, email address, phone number, and postal or residential address.
- Identity verification information, such as copies of government-issued identification, proof of address, and, where required, information about your business or company.
- Transaction information, such as details of the buyer, seller, goods, services, or assets involved in an escrow transaction, the agreed terms, amounts, and communications between the parties.
- Payment and financial information, such as bank account details and records of funds deposited into or released from escrow.
- Account information, such as your login credentials and your preferences.
- Communications, such as messages, enquiries, feedback, and support requests you send us.
- Technical information, such as your IP address, browser type, device information, operating system, pages visited, and the date and time of your visits.
We do not intentionally collect sensitive information unless it is necessary for the Service and you have consented, or we are otherwise permitted or required by law.
How We Collect Information
We collect personal information:
- Directly from you, when you register, initiate or take part in an escrow transaction, complete a form, contact us, or subscribe to our communications.
- From the other party to an escrow transaction, where they provide your details to us in order to set up or complete a transaction.
- From identity verification providers, financial institutions, and other third parties, where this is necessary to verify your identity or process a transaction.
- Automatically, through cookies and similar technologies when you use our website.
How We Use Your Information
We use your personal information to:
- Provide, operate, and manage our escrow services and facilitate transactions between buyers and sellers.
- Verify your identity and carry out checks that we are required or entitled to perform.
- Hold, process, and release funds or assets in accordance with the agreed terms of a transaction.
- Communicate with you about your transactions, accounts, and enquiries, and provide customer support.
- Assess, investigate, and resolve disputes between parties.
- Detect, prevent, and investigate fraud, money laundering, and other unlawful or harmful activity.
- Comply with our legal and regulatory obligations.
- Maintain and improve the security, performance, and functionality of our website and services.
- Send you service-related notices and, where permitted, marketing communications.
Identity Verification and Financial Crime Prevention
Because we hold funds and assets on behalf of others, we may be required by law, including anti-money laundering and counter-terrorism financing legislation, to verify the identity of our users, monitor transactions, keep records, and report certain activity to the relevant authorities. We may refuse, suspend, or cancel a transaction or account if we cannot verify your identity or if we reasonably believe a transaction may involve fraud, illegality, or a breach of our Terms and Conditions.
When We Disclose Your Information
We do not sell your personal information. We may disclose it to:
- The other party to your escrow transaction, to the extent necessary to complete the transaction.
- Service providers who help us operate our business, such as website hosting providers, payment processors, banks and financial institutions, identity verification providers, communication tools, and IT support providers.
- Professional advisers, such as lawyers, accountants, and auditors.
- Government agencies, regulators, law enforcement bodies, and courts, where required or authorised by law or where we reasonably believe disclosure is necessary to prevent fraud or other unlawful activity.
- A prospective buyer or successor, if our business or assets are sold, merged, or restructured, in which case we will take reasonable steps to ensure your information continues to be protected.
- Any other person, where you have given us your consent.
We require our service providers to handle personal information securely and only for the purposes for which we disclose it to them.
Overseas Disclosure
Escrow transactions can involve parties in other countries, and some of our service providers may store or process information outside Australia. This means your personal information may be disclosed to recipients in other countries. Where we do this, we take reasonable steps to ensure the recipient handles your information in a way that is consistent with the Australian Privacy Principles.
Cookies and Similar Technologies
Our website uses cookies and similar technologies to make the Service work properly, remember your preferences, understand how visitors use our website, and improve our services. Cookies are small files stored on your device. You can control or delete cookies through your browser settings. If you disable cookies, some parts of the Service may not work as intended.
Direct Marketing
We may send you newsletters, promotional material, and other marketing communications by email or other electronic means, in accordance with the Spam Act 2003 (Cth) and the Privacy Act 1988 (Cth). You can opt out at any time by using the unsubscribe link in any message or by contacting us at https://easytradescrow.com/contact. Even if you opt out of marketing, we will still send you service-related communications, such as notices about your transactions or changes to our terms.
Security of Your Information
We take reasonable steps to protect your personal information from misuse, interference, loss, and unauthorised access, modification, or disclosure. These steps include technical and organisational measures such as access controls, encryption where appropriate, and secure systems.
No method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security. You are responsible for keeping your login details confidential.
Data Breaches
If we become aware of a data breach that is likely to result in serious harm to you, we will notify you and the Office of the Australian Information Commissioner in accordance with the Notifiable Data Breaches scheme under the Privacy Act 1988 (Cth).
How Long We Keep Your Information
We keep personal information only for as long as it is needed for the purposes described in this Privacy Policy, or for as long as we are required to by law. Records relating to transactions and identity verification may need to be kept for a number of years under financial and anti-money laundering laws. When personal information is no longer needed, we will take reasonable steps to destroy it or de-identify it.
Your Rights: Access and Correction
You have the right to request access to the personal information we hold about you and to ask us to correct it if it is inaccurate, out of date, incomplete, irrelevant, or misleading.
To make a request, please contact us at https://easytradescrow.com/contact. We may need to verify your identity before responding. We will respond within a reasonable period, and if we are unable to provide access or make a correction, we will explain why in writing, unless it would be unreasonable to do so.
Links to Other Websites
Our Service may contain links to third-party websites or services that we do not own or control. We are not responsible for the privacy practices or content of those websites, and we encourage you to read their privacy policies before providing any personal information.
Use by Minors
The Service is intended only for individuals who are at least eighteen (18) years old. We do not knowingly collect personal information from anyone under 18. If you believe a minor has provided us with personal information, please contact us at https://easytradescrow.com/contact so we can delete it.
Users Outside Australia
If you are located outside Australia, including in the United Kingdom or the European Economic Area, you may have additional rights under the data protection laws that apply to you. By using the Service, you understand that your information may be transferred to, stored, and processed in Australia and other countries. You can contact us at https://easytradescrow.com/contact to ask about exercising any additional rights.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time. We will post the updated version on this page and change the "Last updated" date at the top. We encourage you to review this page periodically. Your continued use of the Service after changes are posted means that you accept the updated Privacy Policy.
Complaints
If you have a concern about how we have handled your personal information, please contact us at https://easytradescrow.com/contact with the details of your complaint. We will investigate it and respond within a reasonable time.
If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au.
Contact Us
If you have any questions about this Privacy Policy, or wish to access or correct your personal information, please contact us at https://easytradescrow.com/contact.
I wrote this from general knowledge of how an Australian escrow service typically handles data, not from your actual setup, so check these points before publishing:
- Practices: make sure the policy matches what you really do. That covers identity verification, cookies and analytics, where your providers store data, and how long you keep records.
- Business details: you may want to add your registered company name, ABN, and a dedicated privacy email address.
- Legal review: because you hold client funds and identity documents, have a lawyer review both this and your Terms and Conditions, including your anti-money laundering obligations.
